C-C4H51-2405 EXAM DISCOUNT - C-C4H51-2405 PREPARATION STORE

C-C4H51-2405 Exam Discount - C-C4H51-2405 Preparation Store

C-C4H51-2405 Exam Discount - C-C4H51-2405 Preparation Store

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 3
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q15-Q20):

NEW QUESTION # 15
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. ABAP mashups
  • B. Internal mashups
  • C. URL mashups
  • D. HTML mashups

Answer: C,D


NEW QUESTION # 16
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

  • A. Fine-tuning is the process of generating the activity list by
    Answer :ing que-stions about which business processes will be implemented.
  • B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
  • C. The activity list is automatically generated by the system based on your scoping decisions.
  • D. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

Answer: B,C


NEW QUESTION # 17
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

  • A. Activate the scoping item Function Locations
  • B. Activate the scoping item "Do you want to support email channels for corporate accounts?"
  • C. Maintain an email address
  • D. Activate the Messaging Service communication channel

Answer: B,D


NEW QUESTION # 18
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

  • A. Schedule an MDRO job.
  • B. Map the data fields to the data fields offered in the template.
  • C. Delete the header with the field names in the template.
  • D. Download the template.

Answer: B,D


NEW QUESTION # 19
Which of the following describes how permissions work in SAP Service Cloud?

  • A. Unrestricted access rights override any restrictions you have defined.
  • B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
  • C. You can decide if the access rights should override any defined restrictions for each view.
  • D. Restricted access rights override any unrestricted access you have defined.

Answer: A


NEW QUESTION # 20
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